On Sun, 29 Jun 2008 15:35:41 GMT, Megan wrote:
> I was wondering if anyone has had any troubles with the above furnace/ac
> company not following through with their warranty?
>
> We have had some issues right since our furnace and ac were installed
> with the ac freezing up -- several times a year, every year. Each time
> they come out they re-fill the freon which i understand shouldn't need
> re-filling that often at all.
>
> Also, our house is a small house, smaller than what the machine can
> handle so i don't see why it would be freezing up so much.
>
> The guy that was out last week did a service/cleaning etc using my hose
> which i could have done myself and saved the $85. He again refilled the
> freon, only 2oz he "says".. wouldn't write it down on the paper. The
> previous guy put in 13oz in 2006 or 2007.
>
> A) is this normal?
> and
> B) if its not, what does parts and labor cover if its not covering this?
>
> Thanks!
They had a slightly different name when they installed my furnace/AC six
years ago. Well, they honoured their warranty 100% but they sent some of
the most useless technicians I've ever seen. For instance, the furnace ran
night and day and it wouldn't heat up the house. It took several calls for
them to figure out the gas shutoff wasn't completely open and was starving
the furnace. There were a few more boners. I even had to lend them my
tools. Anyway, after all the setup problems were worked out I've had no
problems with the equipment, but I made sure I didn't give them a cent in
carry on business.
Freezing AC coils usually means your system was over-sized, which makes
sense if you say you have a small house. Since there isn't enough heat in
the air to keep the coils clear of ice, the moisture freezes instead of
condensing out as water.
|
