"walter" <wamanning@[EMAIL PROTECTED]
> wrote in message
news:624d2fdd-7898-441b-b3b5-06c1b3c7c12b@[EMAIL PROTECTED]
> i ordered a single campy lock-ring from lickton's. ****pping was $6.
> alot, but whatever.
>
> receive the lock-ring a week or so later, strapped to the back of a
> turtle...and the envelope indicated ****pping cost was an actual $0.82.
>
> i understand ****pping has labour costs, material costs, etc. but a
> 631% markup is ludicrous, so wrote an unpleasant email to their
> customer-sup****t address saying i thought it was ludicrous and that if
> they charge a premium for ****pping, they should at least use some sort
> of premium class of expedited ****pping (i.e., postal priority, fedex
> ground, ups). also told them that i'd share my experiences on the
> online forums i frequent. clearly not the best tack to take, but i was
> tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever.
>
> their reply was, ahem, perhaps even more unkind with a load of
> rationalization and justification. and further try to justify that
> because they need to subsidize the ****pping costs on kryptonite locks.
>
> hmmm...lemme seee here: ****pping a 20gram lockring...walk over to the
> bin, pick it out, stuff envelope, print out invoice/label, stick to
> envelop, print out postage, drop in mailbox. i do that all the time
> and it takes me a minute or two.
>
> clearly, these guys are running a crappy shop and in over their heads
> if they seriously believe a they can justify such a huge markup on the
> basis of time and materials. and this douchebag "curt" is a jackass
> who knows nothing at all about customer service.
>
> walter
>
> -------- Original Message --------
> Subject: We love you, too, Walter.
> Date: Sat, 19 Apr 2008 15:46:04 -0500
> From: Robert Lickton <licktons@[EMAIL PROTECTED]
>
>
> Get a grip, Walter. Did you know ****pping is about more than the
> actual
> cost. It's about the time and materials, also? Did you know it
> actually takes more time to process a small item than a large item?
>
> ****pping is not a profit center, at least it's not in this store. If
> you compare our ****pping rates you will find out we're pretty darn
> competitive. Try this: buy a Kryptonite New York U-Lock from us. You
> won't hear us crying that it costs us more to ****p than we charge for
> ****pping. Sorry to offend you, but your rant was far more offensive
> than my reply. --Curt at Lickton's
When informing customers about ****pping & Handling we often have a similar
problem, arise. We have a $5 minimum deal. I figured our worst case
scenario: only one item to get to the post office, with one small item in
the bag. If we send someone to do the post office run, it will probably
take
45 minutes. The postage may only be a dollar, but what will it cost you
for
the employee to drive up there, stand in line and then return? Many times
we
actually have been called back by customers complaining about paying our
$5
minimum when the actual postage on the package was over $6. My wife and I
sometimes have to sit back and laugh...
Lately though, the gas prices have sharply reduced the ****pping costs
complaints.
Bruce
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