>i ordered a single campy lock-ring from lickton's. ****pping was $6.
> alot, but whatever.
>
> receive the lock-ring a week or so later, strapped to the back of a
> turtle...and the envelope indicated ****pping cost was an actual $0.82.
>
> i understand ****pping has labour costs, material costs, etc. but a
> 631% markup is ludicrous,
It's not a markup, it's a service charge.
My goodness, do you go into a restaraunt and complain that they shouldn't
be
charging $6 for a salad that has .50 worth of vegetables or whatever in
it?
How is that different?
--Mike Jacoubowsky
Chain Reaction Bicycles
www.ChainReaction.com
Redwood City & Los Altos, CA USA
"walter" <wamanning@[EMAIL PROTECTED]
> wrote in message
news:624d2fdd-7898-441b-b3b5-06c1b3c7c12b@[EMAIL PROTECTED]
>i ordered a single campy lock-ring from lickton's. ****pping was $6.
> alot, but whatever.
>
> receive the lock-ring a week or so later, strapped to the back of a
> turtle...and the envelope indicated ****pping cost was an actual $0.82.
>
> i understand ****pping has labour costs, material costs, etc. but a
> 631% markup is ludicrous, so wrote an unpleasant email to their
> customer-sup****t address saying i thought it was ludicrous and that if
> they charge a premium for ****pping, they should at least use some sort
> of premium class of expedited ****pping (i.e., postal priority, fedex
> ground, ups). also told them that i'd share my experiences on the
> online forums i frequent. clearly not the best tack to take, but i was
> tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever.
>
> their reply was, ahem, perhaps even more unkind with a load of
> rationalization and justification. and further try to justify that
> because they need to subsidize the ****pping costs on kryptonite locks.
>
> hmmm...lemme seee here: ****pping a 20gram lockring...walk over to the
> bin, pick it out, stuff envelope, print out invoice/label, stick to
> envelop, print out postage, drop in mailbox. i do that all the time
> and it takes me a minute or two.
>
> clearly, these guys are running a crappy shop and in over their heads
> if they seriously believe a they can justify such a huge markup on the
> basis of time and materials. and this douchebag "curt" is a jackass
> who knows nothing at all about customer service.
>
> walter
>
> -------- Original Message --------
> Subject: We love you, too, Walter.
> Date: Sat, 19 Apr 2008 15:46:04 -0500
> From: Robert Lickton <licktons@[EMAIL PROTECTED]
>
>
> Get a grip, Walter. Did you know ****pping is about more than the
> actual
> cost. It's about the time and materials, also? Did you know it
> actually takes more time to process a small item than a large item?
>
> ****pping is not a profit center, at least it's not in this store. If
> you compare our ****pping rates you will find out we're pretty darn
> competitive. Try this: buy a Kryptonite New York U-Lock from us. You
> won't hear us crying that it costs us more to ****p than we charge for
> ****pping. Sorry to offend you, but your rant was far more offensive
> than my reply. --Curt at Lickton's
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